Refund policy

Refund Policy

We want you to be happy with your Dark Bloom order.

If you are not completely satisfied with your purchase, you may request a return within 14 days of receiving your order.

To be eligible for a return, your item must be:

• Unworn and unused

• In its original condition

• Returned with all original tags and packaging

• Accompanied by proof of purchase

Please note that return shipping costs are the responsibility of the customer, unless the item is damaged, defective, or you received the wrong product.

If you wish to cancel your order, please contact us as soon as possible at hello@dark-bloom.de. Once production of your order has started, cancellations are no longer possible.

Damaged or Incorrect Items

Please inspect your order upon arrival. If your item is damaged, defective, or you received the wrong product, please contact us at hello@dark-bloom.de. We will work with you to resolve the issue as quickly as possible.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or payment provider may require additional time to process the refund.

If you have any questions regarding returns or refunds, please contact us at hello@dark-bloom.de.